Thank you for shopping with Theraviartshop!
We are committed to providing our customers with high-quality clothing and accessories. Since we use a print-on-demand service to fulfill our orders, please carefully review our return and refund policy before making a purchase.
1. Eligibility for Returns
We want you to be happy with your purchase! However, due to the nature of our print-on-demand business, we do not accept returns or exchanges unless the product you received is damaged, defective, or incorrect.
Eligible Returns:
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Damaged or Defective Items: If your order arrives damaged, defective, or with a print error, please contact us within 7 days of receiving your order, and we will replace or refund the item.
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Incorrect Orders: If you receive an incorrect item (wrong size, color, or design), we will send a replacement or issue a refund, depending on your preference.
2. How to Request a Return or Refund
If your item is eligible for a return or refund, please follow these steps:
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Contact Us: Reach out to us via email at [Your Email Address] or use our contact form within 7 days of receiving the item.
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Provide Proof: Please include your order number and photographic evidence of the damaged or incorrect item. This will help us process your request as quickly as possible.
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Return Instructions: If your return is approved, we will provide you with instructions on how to return the item (if necessary).
3. Non-Returnable Items
Due to the customized nature of print-on-demand products, we cannot accept returns or exchanges for:
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Change of Mind: We do not accept returns for orders based on a change of mind or customer preference.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
5. Exchanges
Currently, we do not offer direct exchanges. If you need a different size or item, please initiate a return for a refund and place a new order.
6. Shipping Costs
Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item is defective or incorrect.
7. Lost or Stolen Packages
Once your order has been shipped, it is the responsibility of the carrier to ensure it is delivered. If your order is lost or stolen during shipping, please contact us, and we will work with the carrier to resolve the issue.
8. Contact Us
If you have any questions about our return and refund policy, feel free to contact us at:
Email: ravigundalarts@gmail.com